Macys Mattresses Return Policy

Their policy used to be 180 days but was cut in half in 2019.

Macys mattresses return policy. Can i return used cosmetics. At this time returns can only be processed through our online returns process to keep our colleagues and customers safe. They state that items being returned must be in their original condition the one big exception is cosmetics and fragrances as they can be in gently used condition.

Macy s gives you a liberal 90 days to return items. Bring your item s along with the packing slip or receipt and the original form of payment to any macy s store. For complete details please call 1 888 822 6229.

Quick ship mattresses cannot be returned to the store or furniture galleries. Free returns exclude gift cards food gourmet gifts beauty boxes lamps wall art mirrors furniture mattresses area rugs. Mattresses in a box shipped directly from our vendor to your home may be returned for preference reasons within 120 days of receipt by contacting macy s customer service at 1 888 822 6229.

Return fees will be less for certain brands. If you re not satisfied with your new mattress after 60 days contact macy s within the next seven days to receive a one time credit minus fees toward a new mattress of equal or greater value. You can return merchandise for a full refund which will be credited on your original tender.

Mattress must be undamaged unsoiled and free of stains. Mattresses in a box return policy. Get more information here.

New mattress selection must be made within 14 days. It offers 30 days for furniture and 120 days for mattresses. You ll receive an email when your order is ready.